In customer service this is when a stakeholder attempts to ask different individuals in an organization the same question looking for a variety of answers. Sometimes they will try getting different answers by going vertically (escalating to a manager for example) or by trying to ask the question of somebody new to the job. They are "testing the fences for weaknesses systematically" so that they can get the answer they prefer and use it to get their way moving forward.
The above quote is in reference to the line said by Robert Muldoon (Bob Peck) in Jurassic Park (1993) while describing velociraptor intelligence.
The above quote is in reference to the line said by Robert Muldoon (Bob Peck) in Jurassic Park (1993) while describing velociraptor intelligence.
She was velociraptoring through the call center all day until she got that new guy Bob on the phone. She got him to send her an email saying that she could have an extension on submitting the form even though it is not a deadline that we control. Now she has been on the phone with the director for an hour and has forwarded Bob's email all the way to the President.
by Eejeb November 22, 2023