The process of hiring a call center
to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god
to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.
My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.