- a cable "service" that sends people to fix the problem by pretending they are checking the frequency on your dvr, then unplugging it and plugging it back in again, which you could have done yourself, then proceeding to charge you 28$ for it.
-begins in a semi-functional state, then deteriorates overtime.
-representatives are trained to be extremely polite, in order to make up for lack of effective service.
-leading cause of homocide.
-begins in a semi-functional state, then deteriorates overtime.
-representatives are trained to be extremely polite, in order to make up for lack of effective service.
-leading cause of homocide.
bill came home in a great mood, turned on Comcast Cable and tried to watch the same program on his DVR 20 times last week, he is currently incarcerated for firebombing several Comcast enemy bases, and raping executives in the parking lot.
by casperthedopestghostintown February 13, 2010
A statistical analysis of customer experience. Make it extremely tedious and difficult to cancel/downgrade/do anything with your service. The benefit of people giving up and accepting unnecessary fees or undesired services outweighs the cost of those that do leave.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast has determined that their strategy of impossible customer service benefits the bottom line more than being a customer-friendly company.
Comcast strategy example:
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
To cancel a service you must be on hold and bounced between representatives for at least 30 minutes. The percent that give up and accept whatever fee is more profitable than correcting the percent that do quit/give the company a bad reputation.
by me, mane July 20, 2014
1) The act of receiving inadequate cable service which you pay way too much for.
2) The reason why your internet modem must be manually restarted at least 5 times a week.
2) The reason why your internet modem must be manually restarted at least 5 times a week.
by bchapman December 21, 2009
When you move your remote-handling arm around in an effort to find somewhere that your Comcast box will receive a signal from your remote from.
by LadyKylias January 14, 2010
by ReadHerring May 10, 2016
A downgrade that is called an “upgrade” to create excitement, however it usually leads to disappointment.
I went to upgrade my phone but got a comcast upgrade instead, it is older than my old one and does nothing!
by insne4u February 24, 2011
by deathafterkarma July 23, 2008