1. A policy mainly enforced in the retail industry in terms of having respect for the
customer, saying that their
opinion matters and that they are
always correct.
2. An instance of an employee agreeing with a customer.
1.The customer is always right about our merchandise.
2. Even if the customer is wrong, we basically have to kiss their
ass with the "customer is always right" policy--even though the customer was wrong (and an
idiot)
3. (Opposite) The employee is always right, the customer is a
moron.