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1. A policy mainly enforced in the retail industry in terms of having respect for the customer, saying that their opinion matters and that they are always correct.

2. An instance of an employee agreeing with a customer.

1.The customer is always right about our merchandise.

2. Even if the customer is wrong, we basically have to kiss their ass with the "customer is always right" policy--even though the customer was wrong (and an idiot)

3. (Opposite) The employee is always right, the customer is a moron.
by French038 November 29, 2005
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