2 definitions by Luke The Hutt

What a Sales Engineer says when he/she assumes a solution to solve a highly complex problem will actually work. The solution always ends up working when these words are uttered during a customer call.
Customer: Are you sure this derived credential solution that has never been tested in production will actually work with our use case?
Sales Engineer: It should just work.
by Luke The Hutt April 10, 2020
A prescient technical document, comprising detailed, step by step instructions to install something that hasn't been designed or engineered yet. Much like a Rundown or the Penske file, a runbook is created with extremely vague instructions or purpose but is worked on without question. The inability to clarify instruction is directly proportional to the duration of attempts to author the runbook.
The runbook created by the engineering team for Penske Inc. allowed us to implement a solution to a problem we did not know we had.
by Luke The Hutt April 17, 2020