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A term commonly used by people who are computer illiterate and completely inept at using the internet and thus are forced to call technical support.
Agent: "Thank you for calling the internet help desk"
Cletus: "Uuuhhhh... hello? I can't get onto the internet!"
Agent: "What seems to be the problem with it?"
Cletus: "I can't get it installated..."
by General Lee December 27, 2005