A phone operator who transfers calls to specific departments within a company is referred to as Phone Oping.
An agent that operates some apparatus or machine; "the operator of the switchboard"
An agent that operates some apparatus or machine; "the operator of the switchboard"
“Thank you for calling WestsideRentals.com, how may I direct your call?” This person is phone oping.
by Westside Rentals August 2, 2009