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When an email is sent and received, it sits in the inbox of the Customer Service Rep that it was sent directly to, unread for hours or sometimes days. Most email will never get responded to ever. Building up in the inbox, lost forever in the Outlook abyss. When the email is finally replied to, the situation has already long been resolved or a delayed task.

Please also see: mike+brown+task
"I sent an email last week to and have not heard back"
Tech Rep looks over notes and sees that customers email is on the MB Delay.
by TheOnlyICPrincess September 03, 2009
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