Spirit Bear's definitions

loop you in

To CC someone on a message so that they may keep up with the thread. Sometimes involves making up an excuse to reply on a thread just to get someone in the loop.

I noticed you weren't on the email thread regarding the reorg project so I'll loop you in.

by Spirit Bear July 26, 2007

stream

A company in Beaverton, Oregon that was acquired by Solectron, famous for making up reasons for canning people. A great deal of people got their foot in the door of the tech industry by starting as a call center slob at Stream International.

"Dude I got canned from Stream today." "I guess you should try Pinkerton then."

by Spirit Bear January 28, 2004

outsource

The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.

My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.

by Spirit Bear October 28, 2004

shoutcast

A streaming audio format developed by Nullsoft for streaming mp3 audio over IP-based networks.

I set up a Shoutcast server so everyone could hear and see my musical interests.

by Spirit Bear February 2, 2004

banglish

The language the person on the other end of the phone line speaks when you call for customer care.

I needed help with fixing my boot loader but the tech I spoke with only spoke banglish and his brain froze when he got to the end of his script without fixing the problem.

by Spirit Bear May 1, 2008

wrap

The time in between terminating one call and recieving another. It used to be short for "wrap up."

John's wrap was way too high this week, so he's working with the mentors to bring it down.

by Spirit Bear October 28, 2004

Beta

1. Anything produced by Google.
2. A permanent badge that magically protects a company or organization from litigation and places them above the law.

Gmail is in beta, so if you lose all of your important documents you have stored there when your account is mysteriously shut off seemingly for no reason, you'll know better than to use email as a storage medium.

by Spirit Bear August 11, 2008