Definitions by Spirit Bear

swoop and squat 

Such an operation typically involves two cars driven by suspects who box in a victim’s car on a freeway, causing a collision. The scam participants then file fraudulent insurance claims for alleged injuries.

The Insurance Commissioner on Wednesday announced the arrest of the suspected ringleader of a major operation that has allegedly staged more than 60 swoop and squats over the past 18 months, bilking insurers and consumers out of $2 million to $3 million.

swoop and squat by Spirit Bear August 12, 2006

The Call 

The Call usually comes around 9am on Friday, or an hour or so before your shift starts. Most commonly you get The Call when you're working for a temp agency, but sometimes with call centers. Temp agencies and call centers are notorious for firing employees with a telephone call, and they usually do it on Friday because statistics have shown that fewer people go postal when they're fired on a Friday.

"Hello, this is blah blah with blah blah staffing. We're calling to inform you that your contract with Foo Inc has been terminated. Do not return to Foo Inc, we will arrange for your posessions to be picked up at our office."

The Call by Spirit Bear October 28, 2004

MUCK 

May also be called Multi User Collective Kingdom or Multi User Construction Kit, depending on who you ask. The most common is Fuzzball MUCK, an open-source project. Two popular MUCKs are Tapestries and FurryMUCK. It is a text-based roleplay environment simmilar to a MUD but without the requirement to kill things and level.

Kevin has thirty-five alts on Tapestries MUCK.

MUCK by Spirit Bear October 28, 2004

bang on 

Exactly right. Origin: British english. Also "spot on."

Jane's prediction of fourth-quarter earnings was bang on.

bang on by Spirit Bear October 28, 2004

floor 

The place where call center agents work. Usually the largest part of the call center, composed of sprawling rows and columns of cubicles that stretch so far that you can see the curve or the horizon before the back wall.

Mike went out onto the floor after a week of training.

floor by Spirit Bear October 28, 2004

call center 

A place where companies outsource customer service or technical support, ostensibly because it's cheaper than having in-house support. They are notorious for hiring anyone who can lift a headset and operate a keyboard and firing people for completely lame reasons whenever it is no longer proffitable to keep them or they are elligable for a pay increase. A large portion of the furry community works in call centers.

"I've worked in four or five call centers over the last few years. Maybe some day I'll get a real job," Rob said, then hit his Ready button to take another call.

call center by Spirit Bear October 28, 2004

wrap 

The time in between terminating one call and recieving another. It used to be short for "wrap up."

John's wrap was way too high this week, so he's working with the mentors to bring it down.

wrap by Spirit Bear October 28, 2004