Spirit Bear's definitions
This term speaks of any issue where a customer can't get help because no one in customer service knows how to fix the problem because they never talk to the people who solve technical problems; the customer keeps getting bounced between providers for what appears to them to be the same service to them; or both of those issues.
The problem is that the customer can't get help. No one they can talk to knows who owns the problem, or has any information about it. The people who know how to fix the problem are so far seperated from the customer service team who provide support for the customer that the customer's issue will never be resolved. So they continually insist that the problem lies not with them, but with the other provider.
This also happens with DSL customers who have a problem with their service. They'll call their Internet Service Provider, who will perform basic troubleshooting, then tell them to call their line service provider. The line service provider will perform basic troubleshooting, then send the customer back to their ISP.
The problem is that the customer can't get help. No one they can talk to knows who owns the problem, or has any information about it. The people who know how to fix the problem are so far seperated from the customer service team who provide support for the customer that the customer's issue will never be resolved. So they continually insist that the problem lies not with them, but with the other provider.
This also happens with DSL customers who have a problem with their service. They'll call their Internet Service Provider, who will perform basic troubleshooting, then tell them to call their line service provider. The line service provider will perform basic troubleshooting, then send the customer back to their ISP.
I'm experienceing disassociative service breakage with my Ineternet service because Earthlink says the problem is with Qwest but Qwest says the problem is with Earthlink.
A customer has copied their favorite soap opera to DVD and played it on their portable DVD player for a long time. Then recently Comcast upgraded their cable box, and since then everything they record on their Tivo DVR is copy protected, so they can no longer use the service in the way they are used to using it.
A customer has copied their favorite soap opera to DVD and played it on their portable DVD player for a long time. Then recently Comcast upgraded their cable box, and since then everything they record on their Tivo DVR is copy protected, so they can no longer use the service in the way they are used to using it.
by Spirit Bear August 12, 2006
Get the Disassociative Service Breakage mug.The act of posting replies to someone's blog entries, sending them IMs or SMS messages, modding up their forum posts or otherwise justifying their actions on the Net as a lead up to a booty call, asking for admin privileges, etc.
Dave's been posting an unusual number of positive comments to my blog, I get the feeling he's netstroking me.
The series of fifteen IMs waiting for me on my machine at home from Tom was a serious netstroke.
The series of fifteen IMs waiting for me on my machine at home from Tom was a serious netstroke.
by Spirit Bear July 26, 2007
Get the netstroke mug.A charismatic leader is someone who is able to assert authority over a person or group of people without any logical basis for rule using only their own charisma.
Some charismatic leaders include Jesus Christ, George W Bush, Bhagwan Shree Rajneesh and Steve Jobs.
by Spirit Bear September 21, 2007
Get the charismatic leader mug.Call center slang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time (AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.
by Spirit Bear October 28, 2004
Get the metrics mug.The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.
My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.
by Spirit Bear October 28, 2004
Get the outsource mug.I finally finished my prod for Assembly '02.
by Spirit Bear January 28, 2004
Get the prod mug.1. Anything produced by Google.
2. A permanent badge that magically protects a company or organization from litigation and places them above the law.
2. A permanent badge that magically protects a company or organization from litigation and places them above the law.
Gmail is in beta, so if you lose all of your important documents you have stored there when your account is mysteriously shut off seemingly for no reason, you'll know better than to use email as a storage medium.
by Spirit Bear August 11, 2008
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