The Big Nasty

A process that used to be used back in the day by call center agents supporting cable modems. It was a long, multi-step average handle time killer that included ripping out Windows' TCP/IP components, removing and re-installing network drivers, deleting the related entries from the registry, deleting some Windows system files that were frequently corrupted, restoring the system files, rebooting a few times, getting up and doing the chicken dance on your desk, calling the Mentor Line a few dozen times and guzzling lots of coffee. Always done as a last resort, usually at the recommendation of a mentor.

John tried ripping the stack and the nic, but that didn't work so he just did The Big Nasty and that got her back online.

by Spirit Bear October 28, 2004

outsource

The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.

My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.

by Spirit Bear October 28, 2004

average handle time

One of a call center's metrics that defines about how long it takes you to handle one call. Usually abreviated called AHT and run together so it sounds as a single three-syllable word.

Rob's AHT was pretty high because he had to do The Big Nasty a bunch of times this week.

by Spirit Bear October 28, 2004

miniss

What Boost Mobile customers ask for when they call in to Customer Care to reboost their phones.

Can I get some miniss?

I be out of miniss.

by Spirit Bear June 28, 2007

reorg

A company reorganization, usually involving the firing of a number of employees and promotion of others to the point of uselessness. Often used as a futile measure when a company is about to tank.

Bobco went through a reorg last year, they promoted all of their middle management to management and fired all of the previous managers in a futile attempt to regain stockholder trust.

by Spirit Bear June 26, 2007

mash

To click on something or push a button.

Usually used in the deep south.

I type in my user name and password then I mash on Log In.

I mashed on the doorbell.

by Spirit Bear February 03, 2010

scroller

A bit of code that makes words travel accross the screen, usually found in a demo or intro.

I put particle scroller in my invitro for Assembly '02.

by Spirit Bear January 29, 2004