John Laibson's definitions
To deny continued service to a customer because of the amount of attention required by the customer. Based on Sprint Nextel dropping cell phone customers who have contacted customer service too many times. News on this action can be found at news.com.com/8301-10784_3-9739869-7.htm l
"I'm sick of that customer. Let's sprint her." "He was so high maintenance, we sprinted him." "It seems like companies keep sprinting me. What's up with that?"
by John Laibson August 3, 2007
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