Gumtree Terry's definitions
The complex, frustrating system of rigid forms, automated decision trees, and faceless interfaces that governs our interactions with online platforms. A modern form of red tape where every click feels like paperwork and every fix is hidden three menus deep. Common in online marketplaces, customer service portals, and government websites.
“I just wanted to update my address, but eBay’s digital-bureaucracy made me verify my identity with a pigeon and a moon landing certificate.”
by Gumtree Terry May 8, 2025
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