A person whose job is to answer calls from customers of a small- to large-sized company, usually from within a large contact center (aka call center). They are teathered to a their desk all day via phone headset, and yelled at countless times for things that aren't their fault; because of this, phone jockeys usually hate their jobs. Unfortunately for a jockey, they are are paid well enough that they keep working in the field until they completely burn out, and hate everyone.
by Mike Dub January 14, 2006
by dickhouse August 03, 2004