Top Definition
An occupation where an individual goes around making sure customer service is good, and spectacular.

If the customer service is not to their expectations, they will act like a complete and utter douche bag. To the point where you wouldn't want to serve them anyways.
/b/'s job is to be a secret shopper.

You don't want to displease a secret shopper, for they are complete assholes if you do not give them over the counter head service.
by Gin_Tama July 11, 2009
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