troubleshooing

This is related to those working in Support Call Centers that have to deal with cases dealing with stupid customers that require a lot of time consuming hand holding with their issues that you just do not have time for currently due to other more pressing issues.

'Troubleshooing" is the art of asking vague questions, making stock responses like "Let me take a look at your issue and get back to you if I have any questions" or just any general semi-related BS about a question or issue a customer is experiencing in a Support case to "shoo" them away so you can get to other cases in your queue.

"Yeah did some quick ninja like troubleshooing just so I could get that idiots case out of the way so I could get to more important stuff."

troubleshooing by imutau March 7, 2018

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troubleshouting

Troubleshooting while shouting.

1. A technical support agent may apologize to his co-workers for troubleshouting so loudly after a call with a customer that is hard of hearing.

2. "That last customer was a douchebag. He wouldn't listen to what I was telling him, so the call went from troubleshooting to troubleshouting."

3. "I called tech support but the guy must have been in techsupportistan because we couldn't understand each other. We spent 45 minutes troubleshouting and nothing got resolved."

troubleshouting by FuLoRi May 12, 2008

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Related Words

troubleshooing • troubleshouting

Troubleshooting

too shoot trouble at people

The At&t guy was troubleshooting my phone for 3 hours!

Troubleshooting by troubleshooter12345 October 21, 2011

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Troubleshooting

Working to repair an issue to a problem

Making something that's not working as desired work again
The trouble with troubleshooting is that trouble shoots back!

My computer wont work and I really need my IT guy to get here and start troubleshooting.

Troubleshooting by The IT Director October 7, 2012