An off-shore, remote technical or other customer service center, usually third-party to the company it serves and located in India or elsewhere in the eastern world, whose agents‘ language barriers and lack of sufficient cultural familiarity make for egregiously poor service.
I explained to the Himalayan helpdesk agent that my brand new Dell laptop exploded when I plugged it in. He responded in a thick eastern accent, "Yes, yes, I see the trouble you are having today Mr. Jake, and I am sorry, but I will be more than happy today to assist with this. Have you tried, first, restarting the computer?"
by ChubbyBen January 8, 2025
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