That sinking feeling you get when you call a big company or government agency and only get an AI robot who is programmed to answer only the top 40% of most common questions, and your question isn't in their list. You can't get an answer. You can't even move forward unless you agree to something that is NOT your question. The bottom 60% of less common questions are the UNICORN questions that - to the programmers of AI robots - are not important enough to exist.
Unicornification is a word of realization, hitting you in that moment when you realize that your hours on the phone trying to navigate through the AI robots can't get you past their irrelevant questions. That moment when you wish you could speak to a real human being but the robot won't let you.
by oldschoolhuman July 07, 2022