Customer Service Rep who flops like a flounder once the caller's questions go off-script.
That script monkey forwarded me to a menu and I ended up back with him. He then proceeded to follow the same script and tried to forward me again.
by Bob Tenaglio December 26, 2006
A term used when describing the employees of an outsourced initiative. Usually found in a level 1 IT service environment or with a call center, they are comprised of foreign representatives who have taken English as a second language. They can not process requests without sticking 100% to a script as they can not think on their own.
I called to book a flight on Delta and the Script Monkey couldn't answer my question since it wasn't something normally asked.

I called Dell for help with my laptop return. I explained to the rep I already completed all troubleshooting and the script monkey said we need to complete all their steps of they will not help me.
by Mr. Dot February 04, 2010
A computer user who uses low level languages like HTML and Javascript almost exclusively, and fears things like .NET, object oriented programming, and working with a team. Often in web design, or their mom's basement. Related to script kiddies, but usually less mischievious.
Now that I showed Jimmy the javascript alert command, he thinks he's a fucking script monkey.
by Blavatsky January 07, 2005

Free Daily Email

Type your email address below to get our free Urban Word of the Day every morning!

Emails are sent from daily@urbandictionary.com. We'll never spam you.

×