When a system, process or workflow lacks an intuitive look and feel because the person that built or designed it had no idea what they were doing. Dealing with a website or system that looks like it was built by a neanderthal, when you obviously live in the 21st century and expect best in class...
Have you seen the new website, its complete junk and its very difficult to navigate around without getting lost, stuck or confused. We asked for best in class look and feel so even our lowest level employee, Jimmy, could use it. Caveman ready, not Caveman built!
by RocketJohn October 24, 2008