The ensuing chaos when an organisations leadership team receives a lower than expected Net Promoter Score.
Characterised by outpourings of blame, finger-pointing and clutching at straws.
Characterised by outpourings of blame, finger-pointing and clutching at straws.
"I tried to walk into the boardroom but the whole leadership team was right in the middle of an NPS Meltdown. Bill from Accounting had pissed his pants, Randy from Marketing was hyperventilating and while Jane from Customer Service looked like she was about to dive out the window!"
by ecomm-lord August 24, 2022