Technical resources that are incredibly slow and impossible to get a concrete answer out of, specifially pre-sale resources.
Sales: "Hey Carlos, I have a phone that I need to know is compatible with my network. Can you help me out?" Wed 12/16/2009 5:31 AM
Pre-Sales: "Sure, what do you need?" Wed 5/5/2010 4:39 PM
Sales: "Oh nevermind, I figured it our 5 Months ago. What is this Pre-Snails engineering!?"
Pre-Snails: "Sorry, I was busy"