A blanket excuse for poor productivity, service, and doing a good job.
irked customer: So why has my car been sitting here for 3 days and you haven't even looked at it?
car dealership service rep: Well, since katrina, we don't have enough mechanics.
irked customer: so why don't you advertise outside of the state for employees and offer higher salaries, better benefits, and moving incentives?
car dealership service rep: Since katrina, we have an excuse not to do the right thing.
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