This "Desk" is probably a phone number. No one bothered to change it to "Help Number".
Anyway, the "Desk" is India and someone in India is eating Chinese food (do they eat Chinese food in India?) at 2 AM with a headset on their lap talking to dumb and/or frustrated Americans. He's thinking "Surely you learned to activate your PD Flag for application recognition right after you learned to tie your shoes." But he doesn't say that, he's very polite. The highlight of working at the Help Desk is getting to remotely access some American's computer. Maybe they have embarrassing pictures, the latest Hollywood movies, or top-secret military documents up on their screen.
"Hello. You have reach the IT Help Desk. To hear the system status, please press 1. To talk to a customer support analyst, please press 2. If you would like to chit-chat about the latest computer games or other nerdy technical topics, please press the secret passcode. If you do not know the secret passcode, please wait on the line. The secret passcode is 4-5-3-5-1-0-0."