Best Served Cold's definitions
Sitting around in a group, discussing why a deadline was missed or a project failed, and identifying a scapegoat.
After a second customer refused to sign their newly-and-incompetently-redesigned "three-tier" support agreement, the VP of Support and the COO held a blamestorming session and decided to pin the problem on the customer rep, who was subsequently fired.
by Best Served Cold May 7, 2010
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