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1.
The staff member whose job it is to fend off your complaint (or other enquiry), and make sure you don't waste any management time. From the initials of "first line of defense".

Synonyms: flodbod, flodperson.

The verb is "to flod".
Took me ten minutes to get past the flodder at the front desk.
by Dadge June 26, 2007

Words related to flodder

complaint customer flod flodbod flodperson service