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Term originating in the UK used to refer to a paradox in the modern commercial services industry whereby providers can actually earn more money (at least in the short term) by underperforming at their job and providing a reduced level of service. The term is credited as being coined by David Ziebart, prominent UK recruitment consultant.
Examples of typical Ziebart Paradoxes in modern culture include:

A waiter who gets the order wrong but gains a larger tip when the restaurant offers the incorrectly ordered items on the house.

A badly trained or ignorant taxi driver who gets caught in a well known traffic jam thus pocketing a greater fare for a potentially shorter journey.
by January 26, 2009
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