A good example; You get a late notice from your credit card company. Instead of paying the minimum you pay the entire account off. Afterward they keep sending late notices and making phone calls. You phone them, you e-mail them, and you even send letters by snail mail to them.
All responses you receive from them are in lawyer language. They admit nothing and say nothing that makes any sense except to say that you are late with your payment and you will be reported to the credit bureau. Then mysteriously two weeks after payment had been sent electronically to them the payment posts and the calls end.
Husband: I paid them off a week ago but they say I did not. I have called them and e-mailed them. At first they act like I am lying. Then after they keep me on hold for a long time their tone turns cautious and they start talking in corporate doublespeak.