Top definition
A pleasant telephone interaction with a stranger, usually an insurance agent.

Originates from the 2011 Apia (Australian Pensioners Insurance Agency) television commercials.
Original Apia moment:

Agent - "Welcome to Apia, how can I help you?"
Customer - "I'm ringing regarding a quote for a new caravan we're buying. We would like to start the insurance and pay it quarterly.
Agent - "Not a problem at all. We don't charge any more to pay that way. Whe're you taking off to first?"
Customer - "We're going down to Lakes Entrance, and then across to the West"
Agent - "Gee life's gonna be one big holiday"
Customer - "Yes I hope so, (laugh)"
Agent - "Ohhhh, fantastic"
by megamanisnotdead July 03, 2011
Mug icon

The Urban Dictionary Mug

One side has the word, one side has the definition. Microwave and dishwasher safe. Lotsa space for your liquids.

Buy the mug