When a query for a software problem results in multiple users with similar problems, but the official IT company response is a routine answer that doesn't really solve it for anyone, this is known as 'groupthunk'. Believed to originate from the sound made when multiple lines of inquiry come to an abrupt end simultaneously.
There were 14 people with my same issue, but I got nowhere on the IT company name forums, complete groupthunk.
by squint July 5, 2015