The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.
My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.
iWant describes the urge that Apple customers have to be the first to see, touch, buy, own and use Apple products with partial or total disregard for the product's actual market value, total cost of ownership, usefulness in comparison to similar products on the market and/or other important factors that one would normally consider when making a purchasing decision. May be caused exclusively by or by a combination of peer pressure, charismatic leadership, in-vertising and/or viral marketing.
Consumers of with this predisposition are commonly subjected to the Hippy Tax.
Jerry caved in to iWant and bought the iPhone instead of a more practical and functional Smartphone.
James paid a $200 iWant fee when he bought his iPhone on opening day.
It must have been the iWant that made Kerry pay an extra thousand dollars for an aluminum case and an Apple logo on top of a $400 Intel PC.
The place where call center agents work. Usually the largest part of the call center, composed of sprawling rows and columns of cubicles that stretch so far that you can see the curve or the horizon before the back wall.
Mike went out onto the floor after a week of training.
Call center slang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time (AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.
They said Rob got canned because of poor metrics, but we all know the real reason.