62 definitions by Spirit Bear
1. Being required to take another hit before passing because of a fax pas.
2. Being denied a hit because of a fax pas.
2. Being denied a hit because of a fax pas.
Dude you're not hight enough, take a penalty hit. Puff puff pass.
Dude, penalty hit: We've watched this episode already. Pass.
Dude, penalty hit: We've watched this episode already. Pass.
by Spirit Bear October 28, 2004
by Spirit Bear October 28, 2004
The process of hiring a call center to perform customer service and/or technical support, or other support tasks, obstensibly because it is cheaper than having an in-house support team. Companies also outsource to preserve their reputation, as they can use the hand of god to fire any call center employee who isn't performing in line with their vision without anyone knowing; can hire and fire employees en mass with no regrets.
My job at Foo Inc was outsourced, so I went to work for the company they outsourced to at greatly reduced pay.
by Spirit Bear October 28, 2004
One of a call center's metrics that defines about how long it takes you to handle one call. Usually abreviated called AHT and run together so it sounds as a single three-syllable word.
by Spirit Bear October 28, 2004
by Spirit Bear June 28, 2007
by Spirit Bear February 28, 2004
To CC someone on a message so that they may keep up with the thread. Sometimes involves making up an excuse to reply on a thread just to get someone in the loop.
by Spirit Bear June 25, 2007