Top definition
Pertaining to IT and IT Service Management.
Decisions and design of systems/toolset implementation or replacement made by those who do not interact with the components, services, operations or people whos entire job is performed using systems/toolset affected
Decisions and design of systems/toolset implementation or replacement made by those who do not interact with the components, services, operations or people whos entire job is performed using systems/toolset affected
"I heard you guys were replacing your incident management system, hows it going?"
"Total tyransformation, no one asked us anything about how we use it, what we do with it and what we would like improved. Takes a whole day to do 5 minutes work now."
"Total tyransformation, no one asked us anything about how we use it, what we do with it and what we would like improved. Takes a whole day to do 5 minutes work now."
by Dpad_Dave March 28, 2021