Where management drag a tech out to act as a service advisor and weeks later that person is in denial that they are now a service advisor. In the worst cases the new service advisor may be genuinly convinced that they will "go back into the workshop any day now".

v. collectively or individually finding someone/something to blame for a problem, as opposed to brainstorming which connotes finding solutions to a problem

n. the act of finding someone/something to blame for a problem

(from a TV ad for HD television)