Patient Experience PX is trained to the masses. Its suppose to prevent coworkers from being dead inside and not acting bitter as f to patients. They typically use fempathy statements aka empathy statements that come across bitchy. It's called acting PX'Y

Anatidaephobia is defined as a pervasive, irrational fear that one is being watched by a duck. The anatidaephobic individual fears that no matter where they are or what they are doing, a duck watches.

Anatidaephobia is derived from the Greek word "anatidae", meaning ducks, geese or swans and "phobos" meaning fear.