What you say to customers, who have nothing better to do than complain and blame you for their life problems, when they believe that you are the bane of their existence ( usually via coupons expiring, websites being faulty or the weather being dangerous), but it is your job to not only deal with said problems, but also show that you know exactly what you are doing. All while not telling them that they are idiots and/or that they need to learn common sense or manners.
Customer: why won't you deliver to me?
Me: there's ice on the roads, a major accident, Nuclear fallout and you're out of our area
Customer: I need to speak to a manager
Me:*turns 360 degrees* I am the manager
Cigarette: Northern slang for a cigarette, used oft by mashed up mancunian ravers becasue of the resemblance of a hot(electric)stove to the end of a lit cigarette. Originated circa 1991 in the early halcyon days of the rave culture; we speculate during a drug fuelled hallucination by said manc.
'fuck me noel, i am bolloxed, is that a ciggy in your mouth, or the stove from me 'nans kitchen'/
General use: 'Give us a stove you cunt'
A hardo is a person who tries extremely hard at everything. Most times a hardo will try very hard at things that do not require excessive effort. For example, sports practices, gym class, etc.
Wow did you see Jack at practice today? What a hardo!