Where you convince someone to go away with a valid reasoning (when you might be able to help them)
Usually used to save both parties time
Technical support company's might suggest a client goes to their ISP if they have internet issues to troubleshoot 1st with them, 90% of the time the issue is with the ISP however the techs could have checked a few things prior to confirm this is the case.
If something can be done but its not feasable (ie would cost millions to develop a system to do x y or z for something that's never gonna make money) advising person with request not possible is a Le Fobb
Prices shown in USD.
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