Good Customer Service from nexon.
A funny Family Circus cartoon.
Bisexual, Vampire Teen Wizards.
What do these things have in common?
None of them are real. They're all imaginary.
I will explain Nexon's approach to customer service in one sentence and then some more sentences after:
"We have your money, fuck you, we have your money."
You forgot your password.
You click the link "recover PW" under log in.
You are NOT sent your password. You have your real password reset. You are then sent a temporary password to log in with.
Your only option to check your account info is a reset password option. There is no info on your account for you to review. NOTHING.
When you attempt to change your password to a new one, you'll find that your temporary PW doesn't count toward changing it.
Thus, they've completely blocked you from ever logging back in on that account, as even if you remember your old PW somehow, it's now been reset to a random string of letters and numbers.
So basically, you need to remember your PW to recover your forgotten PW.
To use their customer service to open a ticket, you'll need to log in.
The ticket must consist of your two security questions, the second of which, ISN'T TOLD TO YOU.
Not only that but Nexon has been known to change your security questions without notice!
So if you forgot that question, you can open a separate ticket to recover THAT!
Oh yeah, you can only have one ticket open at a time. It may also takes literally months to get a response.
If you somehow miss the notice of this fact, ALL of your tickets will be deleted.
If your email changes.
...You're fucked. Because they ONLY send your info to your original email. If it was closed for any reason. You're fucked.
Why bother helping you when they can just wait for you to make a new account and spend more money starting over?
If you are a friend of a GM you WILL be allowed to cheat and hack the game without punishment. This has been proven countless times.
One player actually sent a report about themselves hacking and was given a canned response thanking the player for the report. Proving Nexon isn't paying attention, nor do they give a rat's ass.
Nexon is now infamous for having THE worst customer service of all time. Maple Story is the third highest grossing MMORPG (making 100-500 million dollars annually) in the world and despite this, their security, forum/website, staff and policies are not only unprofessional, they are underhanded, deceitful, spiteful and shamelessly evil.