Call accounting is software or hardware that provides metrics for telephony functions such as traffic analysis, toll fraud alerts, network management and cost allocation to various departments. There are countless call accounting vendors that tout their various features and niches. Some specialize in professional bill back, others focus on the unique requirements of hospitality environments and others offer generic solutions for general business requirements
I use call accounting software to keep track of misuse and abuse of telephone calling.
by Rito Salomone, www.telecost.com October 05, 2006