Horrible customer service, really. They will not take "NO" for an answer. For example, you try to remove your credit card info from your account, instead, the guy keeps trying to persuade you into buying more shit until you hang up or give in. Fucking assholes.
Me: "See, I can't have my account automatically renew itself because I don't have the dough. And I don't have internet anymore."
Xbox Customer Service: Yeah... well, I completely understand. I mean times are hard and the economy is bad, but see, you get 3 months for 14.99 and 400 Microsoft points free to use at your leisure."