An awkward pause that follows a question you know the answer to but don't have the stones to answer truthfully.
Smith: We made a decision to change our pricing model, and what we've done is we've allowed people to share data among a number of devices regardless of how many people are on the plan, it's a device model. And we're charging on the megabytes of data that they use.
Smith: People have changed the usage of how they're using their devices. They're moving to using more data, and to ensure the speed and reliability and the access to the network, people are paying for the amount of data that they use.