Top definition
The conditioning of most retail shoppers to provide preconceived answers to customer service providers.
Here are a few instances using Programmed Retail Response:

(Upon a customer entering)
Associate: "How's the weather today?"
Shopper: "I'm fine. How are you?"

(Upon a customer leaving)
Associate: "Fuel for Satan's fire!"
Shopper: "Thanks. You too!"
by Kristopher Smith May 24, 2007
Mug icon

The Urban Dictionary Mug

One side has the word, one side has the definition. Microwave and dishwasher safe. Lotsa space for your liquids.

Buy the mug