And when they do have to go further than that, they just keep arguing with you about your own PC. I hate them.
MSC: This can be easily resolved. Restart your computer.
Larry: How, it won't turn back on?
MSC: Press the power button
Larry: YEAH, BUT IT DOESNT TURN ON AT ALL!
MSC: We will not argue with you sir. Call back when you are experiencing technical difficulties on a higher level.
Larry: I'm going to blow up Your support centre.
MSC: Is that a virus?
*Larry hangs up*