a person who sells you on overpriced hardware with overpriced software, which none of your friends have any idea how to fix when it goes wrong, so you have to rely solely on the person who recommended the mac to you, who's normally too busy to provide support. Written from personal experience, friend's experiences, and also, I work tech support, and supporting customers who's friends told them a Macintosh was better and are never around when they have problems.
Well, my mac friend said these are great computers. I can't get a hold of him. How do you set up Mac Mail / Entourage?