The practice of giving relentless verbal or written abuse to customer service employees, usually after having received less than satisfactory service.
You have recieved bad customer service, you ring up the company responsible and give them a tirade of authoratitive statements (patronise if need be) until your will is obeyed. i.e. ring them up and give them a good Harketing.
by BenC May 03, 2006
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