When an employee pretends to work an assignment or file by putting some bullshit notes in the file, but never really works on it. This gives the appearance that the assignment, case or project is moving forward. Ultimately the case is not resolved.
This file looks like artificial handling. Nobody was ever contacted but the notes show their were multiple attempts to contact.
Notes: Called Party A, no answer, left message. Called Party B, too busy to talk. Waiting for additional information from the parties.