2. A mistake worthy of, large interoffice e-mail chains, and new hire orientation story time, and elevation to legendary status.
3. Using large words you do not understand in order to make yourself or your point more impressive.
"Quintessential is that people don't complain, every individual and every effort has multiplicity magnitude."
Did you hear about the tech support guy that told his customer to box up his computer and send it back? Now THAT'S what I call Professional Desperado!