A person, often short in stature, who uses the longest route possible to solve a problem, often creating other problems along the way; also a small person with a large ego, similar to Napolean, only with the stubborness of a native Italian. This person will find several ways to solve the same problem, only all of them will be incorrect.
The customer called in with a problem, and instead of quickly finding a solution, the technician decided to get dean.
Stop being so dean! You think you know everything but you're ALWAYS wrong!