A computer manufacturer, just like Compaq, HP, Emachines, Packard Bell, Micron...
I called Dell for tech support and the phone rang in India. I had a hard time understanding the guy due to the lousy phone lines, but they still had parts in stock for my 10-year-old Optiplex.
I called HP for tech support and the phone rang in India. I had a hard time understanding the guy due to the lousy phone lines, and he told me they don't support or have parts for my computer anymore, even though it's only 6 months old.
I called Compaq for tech support and the phone rang in India. I had a hard time understanding the guy due to the lousy phone lines, but I finally found out it was the same guy I was talking to at HP.
I called Emachines for tech support and I don't know where the phone rang, and I don't think the guy on the other end did either.
I called Packard Bell for support and found out that they don't do business in the United States any more. Well, I needed a new boat anchor anyway.
I called Micron for tech support and the phone rang at an ice cream shop in Peoria.
I called the largest electronics outsourcers in Malaysia and China, and found out that they make all the parts for all the computers of all brands.
Don't like your Dell? Don't blame your neighbor for the bad parts. They took away his job and gave it to some poor guy in India for 20 rupees a week. Do you really expect someone who's making 15 cents an hour to give a shit about what he's building?
ALL MASS PRODUCED COMPUTERS ARE THE SAME. THEY ALL BREAK. IF YOUR COMPUTER NEVER BREAKS, YOU HAVEN'T OWNED IT LONG ENOUGH. GET OVER IT.