Fast forward, less than an hour later, and this same customer has become quite disgruntled. Few, if any, of the services actually work (despite numerous login attempts; the modification of browser and cookie security settings; and the odious task of repeatedly going over technical support documents).
Worse yet, an attempt to gain information pertaining to technical support yields nothing other than a poorly designed "help" section - "CNET help.com" - whereby he is provided with NO means of contacting the proper authorities at CNET to discuss (or at least inform them) of the increasingly evident problems with the service – on the administrative side.
Logging back into his "CNET advantage" control panel - he proceeds to look for ways to contact CNET. "Success!" he thinks as he comes across a lone contact form. Now engulfed in rage (and the feeling of being “duped”), he portrays his emotions and opinion with your service, clicking the “submit button” a few more times than required.