an IT support company, that works exclusively with Case Western Reserve University in Cleveland, OH. This company is probably the worst IT service provider in existence. The continually wrongly diagnose problems with computers, usually assessing that they issues are more severe then they actually are. No matter the desperation you find yourself in, do not resort to taking your computer there to be repaired, as they will usually damage it further, or be of no help, however they are prompt to bill you!
Kid 1: Dude did PerceptIS get your computer fixed?
Kid 2: No, i brought it in because i was missing the "F" key, but they ended up setting it on fire and now its a charred pice of garbage.